SHIPPING & RETURNS
Shipping Policy
**Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered to P.O. Boxes, APO, DPO and FPO shipping addresses. Any order placed after Noon EST or over the weekend will process the next business day.
No guarantee and no reimbursement on shipping fees due to carrier delays.
My order has shipped with a USPS tracking number, why do I not see any movement?
If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.
Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.
Can I change the address on my order once it has shipped?
Once your order has completed processing and is assigned a tracking number, we are unable to make any changes to an address. For further assistance, you may be able to contact the carrier directly.
What should I do if my package shows delivered but not received?
Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.
What should I do if the tracking shows my package is being returned to sender?
Your package will be returned to ANEU BRACELETS. Upon receipt, any order deemed undeliverable by the shipper will be refunded back to the original form of payment. We are unable to reroute or resend any returned packages.
Do you offer Saturday delivery?
Standard shipping may be delivered on Saturday however, certain areas in the country are not guaranteed. Priority and Expedited ship methods are not delivered on weekends.
What holidays will orders not ship on?
New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Victory Day (2nd Monday in August)
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Christmas Day
Return & Exchange Policy
RETURN POLICY
ANEU BRACELETS is meant to raise funding and awareness towards bringing an end to human and child trafficking, while bringing happiness and inspiration to those who wear it. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date. All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment. The returned item must be unworn with original packaging together and in tact. If the item is returned within 30 days, but without the initial packaging together and in tact, then an E-Gift Card will be issued.
If returning an order that included a gift with purchase, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the free item(s).
ANEW BRACELETS.com does not offer exchanges.
Please note that clearance sale items are not eligible for return.
RETURN INSTRUCTIONS
To return any eligible item(s) and receive a prepaid return label, please contact our ANEU BRACELETS Customer Service Team at info@aneubracelets.com, and a response to you're request will be fulfilled at the latest, by next business day.
Please fill out the back of the packing slip, listing all details requested and include it with your item(s).
RETURN TRACKING
Please be sure to keep the tracking number that is sent to you via email once we have created your prepaid return label. If you choose to return and not utilize the ANEU BRACELETS shipping label, we are not responsible for lost or returned packages, and we recommend that you insure your package for the full value of the contents.
Once your return has been received, please allow up to 14 business days to be processed. You will receive a confirmation email when the return is completed. It may take an additional billing cycle to see the funds reflect on your billing statement.